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Account
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Account
Scanning
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Why do you need to make an account in Palmist?
Making an account is necessary to protect your information and for the correct operation of all Palmist functions. For example, using the date of birth Palmist calculates the psychophysical activity (biorhythms). The parameters of the hands are used to determine your abilities and life events. You can create multiple accounts on your device, for example, for friends or relatives. When creating an account, you enter your data to which only you have access. You can manage the data of your account, as well as remove the account and all the information which is located in it. You can find out more about how we use your personal information here.
How to change the password of the account?
To change the password of your account, go to the main app menu, then click the icon 
located in the upper left corner. Then click “Manage Account”, scroll down and click “Change password".
located in the upper left corner. Then click “Manage Account”, scroll down and click “Change password".
What should I do if I incorrectly entered my gender during registration?
You can change gender in your account settings. Go to the main app menu, then click the icon located in the upper left corner. Then click “Manage Account” and make changes to your personal data.
located in the upper left corner. Then click “Manage Account” and make changes to your personal data.
How to change your location?
City/country can be changed in the settings of your account. Go to the main app menu, then click the icon located in the upper left corner. Then click “Manage Account” and make changes to your personal data. During data entry in the drop-down list, you can select the desired city or country.
located in the upper left corner. Then click “Manage Account” and make changes to your personal data. During data entry in the drop-down list, you can select the desired city or country.
How can I change the photo for my account?
You can change your photo in your account settings. Go to the main app menu, then click the icon located in the upper left corner. Then click "Manage Account" and click on your photo, select the option (take a photo or choose from the gallery) and save the changes.
located in the upper left corner. Then click "Manage Account" and click on your photo, select the option (take a photo or choose from the gallery) and save the changes.
How to remove my account?
You can remove your account by yourself. Go to the main app menu, then click the icon located in the upper left corner. Then click “Manage Account”. At the bottom of the account screen, click on “Remove account", and then confirm the action. After that, all information from your account, including photos of hands, will be deleted from our server.
located in the upper left corner. Then click “Manage Account”. At the bottom of the account screen, click on “Remove account", and then confirm the action. After that, all information from your account, including photos of hands, will be deleted from our server.
I incorrectly scanned the hand or one of the fingers.
You can edit the parameters of your hands yourself. There are two ways:
1. Edit Manually or Rescan any hand, line, or finger. Enter the “Palm Reading” section, then in the “Hand Parameters” tab, select the hand, line or finger you want to edit, click on the “Edit” button at the bottom right and select “Edit Manually” or “Rescan”.
2. Rescan all parameters. Open the main app menu, then click on the icon located in the upper left corner. At the bottom of the screen, click on “Retake/Delete Your Hand Photos”, then select “Retake Your Hand Photos” and scan all parts of your hands. After that, save the new settings.
1. Edit Manually or Rescan any hand, line, or finger. Enter the “Palm Reading” section, then in the “Hand Parameters” tab, select the hand, line or finger you want to edit, click on the “Edit” button at the bottom right and select “Edit Manually” or “Rescan”.
2. Rescan all parameters. Open the main app menu, then click on the icon
located in the upper left corner. At the bottom of the screen, click on “Retake/Delete Your Hand Photos”, then select “Retake Your Hand Photos” and scan all parts of your hands. After that, save the new settings.
How to remove the pictures of my hands from my account?
You can remove the photo of your hands. Go to the main app menu, then click the icon located in the upper left corner. At the bottom of the screen, click on “Retake/Delete Your Hand Photos” and then "Delete Your Hand Photos" After that, all photos, as well as the parameters of your hands will be deleted from our server. In this case, you will not be able to use many app functions, since the parameters of your hands are necessary for calculating some information. To use all app functions, scan your hands again.
located in the upper left corner. At the bottom of the screen, click on “Retake/Delete Your Hand Photos” and then "Delete Your Hand Photos" After that, all photos, as well as the parameters of your hands will be deleted from our server. In this case, you will not be able to use many app functions, since the parameters of your hands are necessary for calculating some information. To use all app functions, scan your hands again.
I do not want the photos of my hands to be stored and used outside the application.
If you do not want to save photos of your hands on the server, uncheck the box "Store photos of my palms and fingers on the server for access from other devices, as well as after signing out of the account or app deleting". In this case, photos of your palms and fingers are stored exclusively on this device while you are logged into account. Only calculated hand parameters are saved to the server. When you Sign Out of your account or delete the app, all photos of the palms and fingers will be deleted. When you re-Sign In to your account, you will be prompted to scan both hands again. For more information on how we use your personal information, please visit here
I can't scan my hand or one of my fingers.
Here is the list of the steps which can be helpful while shooting your hands:
1. It is better to shoot hands while standing. In this position, extraneous objects will be removed away from the hand and will not affect the process of analyzing the parameters.
2. In addition to the remoteness of objects for greater contrast, it is necessary to choose a background that is darker than the hand. Avoid light (yellow and white) backgrounds, as well as backgrounds with clear patterns, as they can get into the frame and be considered as a hand by the program. Make sure that there are no abrupt color transitions in the background, for example, when a dark carpet turns into a light floor.
3. Also, remove all objects (rings, watches, etc.) from your hands and better to roll up sleeves of your clothing. Tthere should be bare hands on the dark background (darker than palms) in the frame while shooting.
4. The palms should be kept parallel to the iPhone. Do not bend your fingers back or forward.
5. The palms and fingers should fall clearly into the allotted area for scanning. When scanning fingerprints, you can bring your finger closer to the camera, but do not remove it for a long distance. But it is better to adhere to the calculated allotted area.
6. Also, if the scanning process takes a lot of time (more than 10 minutes), it is better to have a good battery life on the device, since the parameter analysis algorithm takes a lot of energy and the phone can quickly be discharged.
7. Follow the hints while scanning, and also use a video example showing how to properly scan hands.
1. It is better to shoot hands while standing. In this position, extraneous objects will be removed away from the hand and will not affect the process of analyzing the parameters.
2. In addition to the remoteness of objects for greater contrast, it is necessary to choose a background that is darker than the hand. Avoid light (yellow and white) backgrounds, as well as backgrounds with clear patterns, as they can get into the frame and be considered as a hand by the program. Make sure that there are no abrupt color transitions in the background, for example, when a dark carpet turns into a light floor.
3. Also, remove all objects (rings, watches, etc.) from your hands and better to roll up sleeves of your clothing. Tthere should be bare hands on the dark background (darker than palms) in the frame while shooting.
4. The palms should be kept parallel to the iPhone. Do not bend your fingers back or forward.
5. The palms and fingers should fall clearly into the allotted area for scanning. When scanning fingerprints, you can bring your finger closer to the camera, but do not remove it for a long distance. But it is better to adhere to the calculated allotted area.
6. Also, if the scanning process takes a lot of time (more than 10 minutes), it is better to have a good battery life on the device, since the parameter analysis algorithm takes a lot of energy and the phone can quickly be discharged.
7. Follow the hints while scanning, and also use a video example showing how to properly scan hands.
I scanned my hand, but I can't scan one of my fingers.
If one of the fingers is not scanned, scan any other finger instead. This, of course, will add inaccuracies for the calculation of information about you, but will allow you to complete the registration. Later you can edit the desired finger within the application and get accurate information about yourself.
Where can I find prices for all Palmist features?
Prices for each function of the application are presented in the Purchase section. Go to the additional menu (three dots in the upper right corner), click on Purchases and select the desired function to view prices and subscription plans.
I had a problem with purchasing.
All transactions are carried out through Apple. If you have a problem with purchases (for example, there was a random write-off of money), you can contact Apple support: https://support.apple.com/HT204084
How to unsubscribe from one or all functions?
All subscriptions in Palmist are made through iTunes.
If you purchased a subscription to an additional section in the app, you can manually delete it. To do this, go to the account of the Apple ID, select "Manage" and then "Subscriptions". Use this link for details about how to do this:
https://support.apple.com/HT202039
I subscribed, but I have lost access to the acquired function (or functions).
If you paid for the subscription, but you cannot use the purchased function(s), check may be the subscription validity period has expired. If your subscription is valid, but there is no access to the functions, email us and send Apple receipt confirming the payment. We will help you to restore access to the acquired function or functions.
How is my personal information used?
All information is collected and stored by Global Sense. We care about the safety of our users' data and do not transfer their data to unauthorized persons. You can find more about our privacy policy here
How to change the language of the application?
Currently Palmist is completely in English/Russian. Some of the information may be presented in Spanish, Chinese, Japanese, German and Korean. If the information in the application is presented not in your language, check the language settings on your device. To do this, go to Settings on your iPhone, scroll to the very bottom and find the Palmist app and select the desired language.We are currently working on translating into other languages.
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